PCI Pal Extends Award Winning Agent Assist Solution to
Secure Payments via Digital Engagement Channels
through launch of 'PCI Pal Digital'
PCI-PAL PLC (AIM: PCIP), the global provider of secure payment solutions, is pleased to announce the launch of PCI Pal Digital, a secure payments offering for digital engagement channels including webchat, social media, SMS, email, and WhatsApp. Combined with PCI Pal's existing Agent Assist and IVR payment solutions, PCI Pal Digital adds to the Group's solutions suite enabling a true omnichannel secure payments environment for businesses and contact centres taking payments across the globe.
PCI Pal Digital enables security for payments through any digital engagement channel. Once payment has been requested on the customer's preferred channel, PCI Pal Digital generates a secure link (URL) that directs customers to a secure page allowing them to safely enter their payment details. Throughout the entire process, the contact centre agent is able to track the customer's progress in real-time, allowing organisations to provide a seamless customer experience without any disruption to the customer payment journey, irrespective of method used. PCI Pal's technology ensures payment information is secure by removing card data from all its customers' digital channels, and therefore de-scoping that organisation from the requirements of the Payment Card Industry Data Security Standard ("PCI DSS").
Commenting on the launch, James Barham, Chief Executive Officer of PCI Pal, said:
"As businesses add digital solutions to their customer engagement strategy, it will be important that they ensure adherence to increasingly stringent compliance and data privacy rules and regulations. With PCI Pal Digital, we are helping our customers move to this next phase of omni-channel engagement without sacrificing customer experience or security.
"As with all our solutions, PCI Pal Digital has been developed in-house and is available to organisations globally through our true-cloud, highly resilient platform."
For further information, please contact:
Via Walbrook PR
James Barham - Chief Executive Officer
William Good - Chief Financial Officer
finnCap (Nominated Adviser and Broker)
+44 (0) 20 7227 0500
Marc Milmo/ Simon Hicks (Corporate Finance)
Richard Chambers (Corporate Broking)
+44 (0) 20 7933 8780
Tom Cooper/Paul Vann
+44 (0) 797 122 1972
About PCI Pal:
PCI Pal is a specialist provider of secure payment solutions for contact centres and businesses taking Cardholder Not Present (CNP) payments. PCI Pal's globally accessible cloud platform empowers organisations to take payments securely without bringing their environments into scope of PCI DSS and other relevant data security rules and regulations.
With the entire product portfolio served from PCI Pal's cloud environment, integrations with existing telephony, payment, and desktop environments is simple and light-touch, ensuring no degradation of service while achieving security and compliance.
PCI Pal has offices in London, Ipswich (UK) and Charlotte NC (USA). For more information visit www.pcipal.com or follow the team on Twitter @PCIPAL.