PCI-PAL PLC (AIM: PCIP), the global cloud provider of secure payment solutions for business communications, is pleased to announce that it has received approval from the U.S. Patent Office for the grant of its patent US20210194939 which covers PCI Pal Agent Assist deployment methods used in the United States.

PCI Pal was the first in its market to build and launch a true-cloud, globally available, secure payment platform.  Our innovative approach has allowed us to apply for patents to cover the key processes of our cloud services, and this is the first of a number of pending patents worldwide to achieve grant approval status. 

The patent protects PCI Pal's core innovation that enables its Agent Assist product to interact with phone calls in a non-invasive, light-touch manner.  This approach has been key to PCI Pal's success in being chosen as a preferred solution provider to more than two-thirds of the CCaaS1 Gartner Magic Quadrant and is a major competitive differentiator.

During the patent application process, in addition to the U.S. Patent Office's own prior art reviews, PCI Pal referred a number of competitor patents to the patent office for review.  These included all U.S. patents owned by Semafone Limited. 

Commenting on the news, James Barham, Chief Executive Officer, said:

"With this approval to grant, the U.S. Patent Office has confirmed the truly novel nature of PCI Pal's invention. The approval is a strong endorsement of our innovative approach and the unique way by which we provide our customers and partners with access to our cloud-based, globally available secure payment services.  We continue to look forward with optimism as we further expand our market leading partner-ecosystem, and deliver against the strategic objectives we have set ourselves."


1 CCaaS - Contact Centre as a Service providers such as Genesys, Vonage, Talkdesk, 8x8.



For further information, please contact:


Via Walbrook PR

James Barham - Chief Executive Officer

William Good - Chief Financial Officer



finnCap (Nominated Adviser and Broker)

+44 (0) 20 7227 0500

Marc Milmo/Simon Hicks (Corporate Finance)

Richard Chambers (Corporate Broking)



Walbrook PR

+44 (0) 20 7933 8780

Tom Cooper/Nick Rome

+44 (0) 797 122 1972


[email protected]




About PCI Pal:

PCI Pal is a leading provider of Software-as-a-Service ("SaaS") solutions that empower companies to take payments from their customers securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss. Our products secure payments and data in any business communications environment including voice, chat, social, email, and contact centre. We are integrated to, and resold by, some of the worlds' leading business communications vendors, as well as major payment service providers.

The entirety of our product-base is available from our global cloud platform hosted in Amazon Web Services ("AWS"), with regional instances across EMEA, North America, and ANZ.

For more information visit www.pcipal.com or follow the team on Linkedin: https://www.linkedin.com/company/pci-pal/