The new digitally-native payment product, powered by open banking technology,
offers consumers choice to instantly Pay By Bank, authorising payments
via their mobile banking app or online banking portal.

PCI-Pal (AIM: PCIP), the global cloud provider of secure payment solutions for business communications, announces the launch of its Pay By Bank open banking solution for contact centres. It is the first in a series of new agent-assisted, digital payment products that enable merchants to minimise the cost of transactions and provide instant refunds - all while reducing fraud risk and chargeback costs. The first iteration of the service gives consumers the option to pay from any bank in the UK, with further global regions to be launched shortly.

With analysts IDC predicting that almost three quarters of digital consumer payments globally will be conducted via platforms owned by non-financial institutions by 2030*, PCI Pal's new Pay by Bank offering makes highly secure omnichannel, bank to bank payments possible across all contact centre channels, including voice (phone), chat, and social. It eliminates card and interchange fees, while fraud risk and chargebacks will be reduced as consumers directly authenticate with their bank, creating further cost savings for merchants while improving the payment experience for consumers.

Pay by Bank from PCI Pal uses bank-grade security from our technology partner TrueLayer and is seamlessly integrated to PCI Pal's existing agent-assisted contact centre solutions. Agents benefit from being able to follow the customer payment journey in real-time, without being exposed to sensitive data yet aiding where needed, to maintain a great customer and agent experience. As a result, PCI Pal's integrated partners will have immediate and straightforward access to these new capabilities, allowing them to benefit from an improved value proposition to their own customers. 

A key differentiator compared to other solutions available today is our technology integration with Truelayer, enabling payments from any bank rather than a minimal amount of named institutions via a third party application. Pay by Bank from PCI Pal allows merchants to achieve the true benefits of open banking technology within their contact centre.

James Barham, Chief Executive Officer at PCI Pal, said: "In the last five years PCI Pal has executed against its ambitious growth plans to be the global leader in cloud-based secure payment solutions for the business communications market.  Additionally, during that time, PCI Pal has also built the most extensive partner eco-system in the market, working with many of the world's leading business communications vendors and 'BPOs', leveraging both its globally-available cloud technology and partner network to access the breadth of the data security market in contact centres worldwide.  With this first new payment-focused product, we are taking the first steps in the Company's expanded growth plans, broadening our product focus, empowering merchants with more payment capabilities to drive revenue and reduce costs, whilst capitalising on our core strategic foundations across technology and the partner eco-system we have built to date."

Mufti Monim, Chief Technology Officer at PCI Pal, added: "This Pay by Bank capability, powered by open banking technology, is the first of a new series of product innovations from PCI Pal which will provide enhanced digital payment journeys for merchants. This innovation makes payments - and instant refunds - quicker, easier, and highly secure. The omnichannel experience means customers simply choose how they wish to pay by clicking a link shared by the merchant via live chat, push notification, SMS, or email. They don't have to key in their card details or trust a website to store them; they instead select their bank from the list and securely approve the purchase with a fingerprint or face ID or other authentication method provided by their bank. 

"For merchants this Pay by Bank capability can increase revenue by improving conversion rates and provide cost savings, as payment service provider fees are replaced by less costly transaction fees.  Additionally, payments are typically credited instantly via Faster Payments. 

"PCI Pal has solved the PCI DSS compliance problem: now we're investing in and further developing our products to create new revenue generation and cost-benefitting solutions for contact centres as businesses strive to commercialise further customer interactions and enhance their payment experience."


'BPO' - Business Process Outsourcers - typically large outsourced contact centres with a global footprint


For further information, please contact:


Via Walbrook PR

James Barham - Chief Executive Officer

William Good - Chief Financial Officer


finnCap (Nominated Adviser and Broker)

+44 (0) 20 7227 0500

Marc Milmo/Simon Hicks (Corporate Finance)

Richard Chambers (Corporate Broking)


Walbrook PR

+44 (0) 20 7933 8780

Tom Cooper/Nick Rome

+44 (0) 797 122 1972

[email protected]




*IDC predicts that 74% of digital consumer payments globally will be conducted via platforms owned by nonfinancial institutions by 2030:,banks%2C%20insurers%20and%20credit%20unions.


About PCI Pal:

PCI Pal is a leading provider of Software-as-a-Service ("SaaS") solutions that empower companies to take payments from their customers securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss. Our products secure payments and data in any business communications environment including voice, chat, social, email, and contact centre. We are integrated to, and resold by, some of the worlds' leading business communications vendors, as well as major payment service providers.

The entirety of our product-base is available from our global cloud platform hosted in Amazon Web Services ("AWS"), with regional instances across EMEA, North America, and ANZ.

For more information visit or follow the team on Linkedin: