Interim Results, Analyst Briefing & Investor Presentations

This announcement contains inside information for the purposes of Article 7 of the Market Abuse Regulation (EU) 596/2014 as it forms part of UK domestic law by virtue of the European Union (Withdrawal) Act 2018 ("MAR"), and is disclosed in accordance with the company's obligations under Article 17 of MAR.

PCI-PAL PLC (AIM: PCIP), the global cloud provider of secure payment solutions for business communications, is pleased to announce its unaudited interim results for the six months to 31 December 2025 (the “Period” or “H1”).

Download These results are available to view and download in PDF format

Financial highlights for the Period

	H1 FY26 ending 31 December 2025	H1 FY25 ending 31 December 2024	Change
Annual Recurring Revenue1 (“ARR”)	£20.33m	£16.75m	+21%
Contracted ARR2 (“CARR”)	£23.99m	£20.30m	+18%
Revenue	£11.31m	£10.57m	+7%
Adjusted EBITDA3	£0.20m	£0.95m	-79%
Gross Revenue Retention4 (“GRR“)	95%	95%
Net Revenue Retention5 (“NRR”)	105%	102%
Net cash	£2.61m	£4.00m

• ARR increased 21% year on year (25% Constant Currency (“CC”) to £20.3m, representing a record real-terms increase of £3.6m in the period.
• CARR increased 18% year on year (21% CC) to £24.0m, driven by record new business for the period and enhancing forward recurring revenue visibility.
• GRR was maintained at top quartile levels at 95%; while NRR increased to 105%.
• Revenue increased 7% year on year; 14% on a normalised basis adjusting for the impact of a prior year revenue deferral into H1 FY25.
• Adjusted EBITDA of £0.20m (H1 FY25: £0.95m) - reflects the increased investment being made in line with the strategy outlined in July 2025.

Operating Highlights in the Period

• 83% of new contracts secured via partners, contributing 71% of total new business signed, reflecting market leading and growing partner eco-system.
• Strong sales pipeline expansion in period, with a growing proportion of enterprise opportunities, particularly in North America.
• Enhancements delivered across multiple partner integrations tightening technology interoperability, enhancing deployment velocity and improving efficiency of combined solutions.
• Leadership team strengthened with onboarding of a Chief Information Security Officer and US-based Chief Marketing Officer.
• Employee engagement remained strong, with retention of 97% and eNPS6 of 45, significantly above SaaS industry benchmarks.

¹ARR is the Annual Recurring Revenue of all the deployed contracts.
²CARR or Contracted Annual Recurring Revenue is the total annual recurring revenue of all signed contracts, whether invoiced and included in deferred revenue or still to be deployed and/or not yet invoiced.  CARR provides a direct line of sight to future ARR from the Company.. .
³Adjusted EBITDA is the loss on Statutory Operating Activities before depreciation and amortisation, exchange movements charged to the profit and loss, non-operational costs and expenses relating to share option charges.
⁴AWS platform Gross Retention Rate is calculated using the ACV of retained, deployed contracts from twelve months ago divided by the opening total value of deployed contracts at the start of the twelve month period
⁵NRR is the net retention rate of the contracts that are live on the AWS platform rate and is calculated using the opening total value of deployed contracts 12 months ago less the ACV of lost deployed contracts in the last 12 months plus the ACV of upsold contracts signed in the last 12 months all divided by the opening total value of deployed contracts at the start of the 12-month period.
⁶eNPS is Employee Net Promoter Score.

Current Trading & Outlook

The strong commercial momentum seen by the Group in H1 has continued into H2.  This has included a number of new enterprise customer wins; the contract extension of one of the Group’s largest customers; and the signing of a major new integrated strategic partner as announced on 23 February 2026. 

The business continues to focus on execution of its plans to drive sustained organic ARR growth for the years ahead.  In the second half the Group expects to take another step up in new business signed; to further reduce time to revenue (“TTR”) in deploying customer projects to revenue; and to further expand its partner eco-system, making material progress in on-boarding and enabling new partners to fully support its FY27 growth and profitability objectives.

Commenting on the results for the period, James Barham, Chief Executive Officer said:

“We have delivered an excellent first half, with record new business, sustained top-quartile retention and a significant increase in CARR and ARR, our key growth metrics.  The strength of this performance reflects disciplined execution of our plans, including increased leverage of our partner eco-system and increasing enterprise sales momentum, particularly in the sizeable US market. 

With PCI Pal deeply embedded across global business communications eco-systems, and with our growing partner-base, we are exceptionally well positioned to capitalise on the immediate opportunities in front of us, as well as longer term new opportunities and markets as conversation volumes via communications platforms, both human to human and human to bot, increase.  With the momentum we are seeing in the business, including high levels of demand for our core products, the Board is confident in delivering against its expectations for the full year.”

Analyst Briefing: 9.30am today, Tuesday 3 March 2026

An online briefing for Analysts will be hosted by James Barham, Chief Executive, and Ryan Murray, Chief Financial Officer, at 9.30am today Tuesday 3 March 2026, to review the results and prospects. Analysts wishing to attend should contact Walbrook PR on pcipal@walbrookpr.com or 020 7933 8780.

Investor Presentation: 3.00pm on Tuesday 3 March 2026 (UK time)

The CEO and CFO will hold an investor presentation to cover the results and prospects at 3.00pm on Tuesday 3 March 2026 (UK time).

The presentation will be hosted through the digital platform Investor Meet Company. Investors can sign up to Investor Meet Company and add to meet PCI-PAL PLC via the following link https://www.investormeetcompany.com/pci-pal-plc/register-investor . For those investors who have already registered and added to meet the Company, they will automatically be invited. 

Questions can be submitted pre-event to pcipal@walbrookpr.com or in real time during the presentation via the "Ask a Question" function. 

PCI-Pal Presenting at MelloMonday on Monday 9 March 2026

The Company will be attending MelloMonday on 9 March starting at 5:00pm, taking place via Zoom Webinar. PCI-Pal will be presenting to webinar participants at 6.40pm and taking questions. If you would like to attend, you can register here for a free ticket with the code MMSHCOMP26. The recording will be sent out to all registrants within 48 hours of the event. 

 

For further information, please contact:

PCI-PAL PLC	Via Walbrook PR
James Barham - Chief Executive Officer Ryan Murray - Chief Financial Officer
Cavendish Capital Markets Limited (Nominated Adviser and Broker)	+44 (0) 20 7227 0500
Marc Milmo/Fergus Sullivan/Finn Gordon (Corporate Finance) Sunila De Silva (Corporate Broking)
Walbrook PR	+44 (0) 20 7933 8780
Tom Cooper/Nick Rome	+44 (0) 797 122 1972
	tom.cooper@walbrookpr.com

About PCI Pal:

PCI Pal is a leading provider of Software-as-a-Service (“SaaS”) solutions that empower companies to take payments from their customers securely, adhere to strict industry governance, and remove their environments from the significant risks posed by non-compliance and data loss. Our products secure payments and data in any business communications environment including voice, chat, social, email, and contact centre. We are integrated to, and resold by, some of the worlds’ leading business communications vendors, as well as major payment service providers.

The entirety of our product-base is available from our global cloud platform hosted in Amazon Web Services (“AWS”), with regional instances across EMEA, North America, and ANZ.

For more information visit www.pcipal.com or follow the team on Linkedin: https://www.linkedin.com/company/pci-pal/