Interim financial statements for the six months ended 31 December 2010

Highlights

• Profit after taxation increased by 18%
• Turnover increased by £222,592 compared to the corresponding prior year period
• Record monthly Ansaback billable minutes in December 2010
• Ansaback billable minutes up 6% on the corresponding prior year period
• CallScripter sales increased by 29% compared to the corresponding prior year period
• Closing cash balance of £366,504
• Acquisition of the assets and business of Ancora Solutions, an established regional leader in document storage and secure document destruction in January 2011

Further enquiries:

William Catchpole                      Managing Director

Stuart Gordon                            Financial Director

Telephone                                 01473 321800

Chairman's statement

Financial Summary

It is still early days for the new coalition Government but the media build up to the announced austerity measures and swingeing public service cuts did create some business uncertainty. However we were pleased that our call centre chargeable minutes held up. This was aided by an early cold snap in December which, with heavy snow falls and complete paralysis in some areas, led to us taking extra calls from businesses unable to answer in their normal manner. Our call centre partners were similarly affected and also overflowed a portion of their additional traffic to us.

Historically we see a seasonal rise in TV shopping and charity call volumes when their Christmas advertising kicks in and with this we closed the first half year with a new record high in December and cumulative billable minutes which were 6% higher than the corresponding prior year period.

Retail businesses on the high street may have suffered but expenditure on the internet is worth a reputed £100bn annually to the UK, according to a study commissioned by Google in the autumn of 2010. This figure is higher than the construction and transport industries and accounts for more than 7% of the UK's overall economic output, with the report claiming that this will reach 10% by 2015. The corollary to this is that online e:tailers require real people to handle queries, be they orders, chasing deliveries/returns or complaints. Some sector specialisation is required for this and we have been piloting dedicated seats for certain e:tailers and similar virtual companies.

Despite suffering a major bad debt of £27,840 and continuing delays in contract signatures, CallScripter saw an improvement in their divisional result helped by steadily increasing sales from our OEM (Original Equipment Manufacturer) partners. The total number of licences worldwide now exceeds 11,000 in 26 countries and the core recurring revenues continue to build. 

We have secured a new CallScripter distribution agreement with one of the world's largest providers of telecoms services to the call centre market, which is expected to build into additional volumes over the coming years. This is a clear testament to the credibility we have gained in the global space.

IP3 has now consolidated its position within the Group with virtually all Ansaback clients now using its Network platform to enhance services and provide primary disaster recovery benefits. We anticipate continued growth from this area.

Overall the Group has generated a profit before taxation for the six months to December 2010 of £71,287 (December 2009: £85,490). This was achieved on an increased turnover of £2,501,619 (December 2009: £2,279,027).

The Group cash position has remained steady with a closing cash balance of £366,504.

In January we welcomed Bernie Waldron to the Board. Bernie has 27 years experience in the global technology and business services marketplace including positions as Director of Business Strategy for IBM in New York, General Manager of IBM's Industrial Sector business for Europe, Middle East and Africa, and Executive Chairman of the former Maersk Data Group of companies based in Copenhagen.

Steve Allen resigned in December 2010 and the Board thanks him for his contribution and wishes him well in the future.

Acquisition of Ancora Solutions

On 21 January 2011 we announced the acquisition, via our main operating subsidiary IPPlus (UK) Limited, of the business, assets and goodwill of Ancora Solutions Limited for a consideration of £474,000.

For the year ended 30 November 2009, Ancora had revenues of £720,814, a Profit after Tax of £81,683 and Net Assets of £206,479 at the year end.

Of the amount to be paid, £279,000 was settled in cash on completion, £84,000 will be deferred and paid in cash over a period of 42 months, while the balance was settled through the issue of 1,930,435 ordinary 1p shares in the Company issued at a price of 5.75p per share. NatWest Bank have provided a £150,000 loan over 3 years to help fund this deal.

Ancora is an established regional leader in document storage and secure document destruction serving many leading blue chip companies within the legal, medical, property, and transportation sectors.  Richard Clement, who has been the lead executive director for the past two years, joins us bringing his team of archive specialists.

The acquisition of Ancora extends our offering by providing outsourced office services to a wide range of prestigious clients. It provides the opportunity to broaden our activities into both the private and public sector, particularly where compliance and regulatory storage is needed. The Ancora team have built an impressive customer base and an enviable reputation using their bespoke software for cataloguing and indexing vital document management storage.

As part of the Group, Ancora will benefit from additional resources and complementary technical, administrative and marketing skills that will enable it to maximise opportunities within the specialised markets it serves. The ability to use the Ansaback call centre to take client requests and sales enquiries, 24 hours a day, will also provide a differentiator from its competitors.

Business Summary

IPPlus PLC operates through two principal subsidiaries, IPPlus (UK) Limited and CallScripter Limited.

The Group now trades under four main trading styles namely CallScripter, Ansaback, IP3 Telecom and the newly acquired Ancora Solutions.

CallScripter is an enhanced customer interaction software suite specifically developed for contact centres, telesales and telemarketing operations. Our clients gain major benefits by introducing CallScripter's dynamic scripting environment into their organisation. The software facilitates the rapid set-up, handling and reporting of sophisticated inbound, outbound and e-mail campaigns.

Ansaback is a 24 hours a day, 7 days a week bureau telephony service providing overflow and out of hours call handling, emergency cover, dedicated phone resources, non-geographic, low call and Freephone telephone facilities as well as disaster recovery lines and other ancillary telecommunication services.

IP3 Telecom is the telephony services arm of the business providing a range of network level interactive call services.  With options for self-sufficiency or fully managed services, the platform gives the user the ability to run a professional call handling operation without the necessity for expensive hardware, installation, and on-going maintenance costs. 

Ancora Solutions provide a specialist document storage and secure document destruction service.

Review of Operations

CallScripter

CallScripter sales improved and were 29% higher than the corresponding period last year.

The market remains challenging but our revitalised team have struck a new ISV (Integrated Software Vendor) distributor agreement and reseller deal in the US, which over the coming months is expected to add momentum to move the product up market.

Part of the strategy to gear up for larger scale users has meant the introduction of an Agile product methodology - a system designed to ensure new software is deployed in a timely manner incorporating end user feedback during the development cycle.

In addition, as part of our strategy to broaden our routes to market, CallScripter 4.5 has achieved AVAYA compliance approval for use with their Proactive Contact 4 customer contact solution.

The CallScripter user group and annual awards were held at the Globe Theatre which was deemed to be an ideal venue for the world's greatest "script" writer.  CallScripter version 4.5 was also launched at the NEC UK Call Centre Expo during September. This latest version of the product has been totally rebranded to show a fresh new look whilst offering enhanced reporting functionality and full integration into a hosted outbound dialler platform. This year's UK Call Centre expo was well attended by serious buyers and we have already had one significant order from an Insurance group.

The OEM collaboration with Interactive Intelligence Inc. (ININ) has seen them successfully develop their sales in a number of territories. Future periods are expected to see increased revenues on new ININ business. 

Ansaback

Billable minutes, our main Key Performance Indicator, were 6% higher in the six months to December, when compared to the previous year's corresponding period. This growth has come from sectors which we are strong in, namely Direct Response TV and Telecoms. The increase in business has meant continued cautious expansion of the staffing with a noticeable growth in the dedicated seat business which now accounts for over 7% of Ansaback turnover.

We continue to tender for a variety of projects which vary in size from basic answering and message taking to quite large outsourced projects. A high percentage of this business comes from existing client referrals and this bears testament to the value placed on our client services employees who are vital to client retention.

IP3 Telecom

The vast majority of Ansaback clients now route over the IP3 Network. The business tends to have recurring revenues with low maintenance once the set up phase has been established. The clients have the benefit of self service access 24/7.

Dividend

The company will not be declaring an interim dividend.

Outlook

The Board is pleased with Group' progress and believes that there are market opportunities and continuing interest in the Group's product offerings. Trading, however, is still demanding but the Board is confident that the Group can successfully meet these challenges.

Philip Dayer

Chairman

15 February 2011

CONSOLIDATED STATEMENT OF COMPREHENSIVE INCOME

CONSOLIDATED STATEMENT OF FINANCIAL POSITION

CONSOLIDATED STATEMENT OF CASH FLOWS

CONSOLIDATED STATEMENT OF CHANGES IN EQUITY