Interim financial statements for the six months ended 31 December 2011

Highlights

• Profit before taxation increased by 152% compared to the corresponding prior year period
• Revenue increased by £869,684 compared to the corresponding prior year period
• Closing net cash balance of £178,506
• Ansaback secured a significant new 3 year contract with a major utility company
• CallScripter increased revenue by 29%  
• IP3 Telecom  minutes up by 175%
• Ancora Solutions revenue flat with an unexpectedly low December due to the loss of a major client

Extracts from the interim financial statements appear below and a full version is available on the Company's website www.ipplusplc.com

Further enquiries:

IPPlus plc

William Catchpole            Chief Executive

Stuart Gordon                  Chief Financial Officer

Telephone                       +44 1473 321800

N+1 Brewin (Nominated Adviser and Broker)

Robert Beenstock            +44 20 3201 3710

Chairman's statement

Financial Summary

The tough UK and worldwide trading conditions have made business difficult for a large number of companies and many retailers suffered, as evidenced by high street closures and lacklustre Christmas figures.

Despite this economic background the Group has improved revenue and profit in the six months.

New Ansaback clients have joined and in November we secured a prestigious contract to provide emergency help desk cover for a major utility company. The physical disaster recovery unit, branded as Suffolk Disaster Recovery, is fully operational, and as well as providing back up facilities to our call centre, now has two external clients utilising all of its spare capacity.

CallScripter has further expanded its territories and channels and the pipeline of opportunities as a result of the Integrated Software Vendor deal mentioned in our last statement continues to grow. We expect this relationship to play an important part in the division's future growth. Despite delays in some client's procurement processes, there has been a steady improvement in the divisional result. The total number of licences worldwide now exceeds 15,000 in 27 countries and recurring revenues continue to build. In the coming year we expect increased client interest in our cloud-computing based solutions.

IP3 Telecom has had an excellent 6 months winning new accounts and launching additional services to augment the existing product ranges. 86% of Ansaback clients now use the IP3 Network platform to enhance services and provide primary disaster recovery functions. We anticipate continued growth from this division and additional resources are being directed to it.

Ancora Solutions traded within expectations but encountered a difficult December which impacted adversely on its results.

Overall the Group has continued its forward momentum and generated a profit before taxation for the six months to December 2011 of £179,959 (December 2010: £71,287). This was achieved on an increased revenue of £3,371,303 (December 2010: £2,501,619).

Business Summary

IPPlus PLC operates through two principal subsidiaries, IPPlus (UK) Limited and CallScripter Limited.

The Group trades under four trading styles namely Ansaback, IP3 Telecom, Ancora Solutions and CallScripter.

Ansaback is a 24 hours a day, 7 days a week bureau telephony service providing overflow and out of hours call handling, emergency cover, dedicated phone resources, non-geographic, low call and Freephone telephone facilities as well as disaster recovery lines and other ancillary telecommunication services.

IP3 Telecom is the telephony services arm of Ansaback and provides a range of network level interactive call services.  With options for self-sufficiency or fully managed services, the platform gives the user the ability to run a professional call handling operation without the necessity for expensive hardware, installation, and on-going maintenance costs.

Ancora Solutions is a regional leader in document storage and secure document destruction serving many leading blue chip companies within the legal, medical, property, and transportation sectors. 

CallScripter is an enhanced customer interaction software suite specifically developed for contact centres, telesales and telemarketing operations. Our clients gain major benefits by introducing CallScripter's dynamic scripting environment into their organisation. The software facilitates the rapid set-up, handling and reporting of sophisticated inbound, outbound and e-mail campaigns.

Review of Operations

Revenue comparison for the six months to December 2011

Ansaback

• Revenue increased by 20% compared to the six months to December 2010
• Billable minutes increased by 1.4% from 2,983,285 to 3,025,586
• 387 clients, up from 348 in December 2010               
  

Amongst the many sectors we service R/etial and DRTV have not been adversely affected but the Charity sector has seen fewer campaigns, reflecting the more difficult economic environment. In addition Telecoms continues to be strong, adding 16 new clients in the six months.

As larger clients become increasingly more important for us, our business model is evolving with a greater need for more dedicated seats than previously. This trend reduces the margin that Ansaback earns but provides greater visibility of revenues.

As a result there has been a substantial increase in the seats required within the call centre and the associated infrastructure and systems required to service these. We now have 142 agents' positions, representing the most significant change to the layout and agent seat capacity since setting up the operation.

Eleven of our staff passed their NVQ apprenticeships and we continue to encourage development and internal promotion from the call centre.

IP3 Telecom

• 175% increase in minutes compared to the corresponding prior year period
• IP3 hosted contact centre technology rolled out for dedicated agents
  

86% of Ansaback clients now route over the IP3 Network. The business tends to be of a recurring revenue with limited amendments required once the set up phase has been completed. The clients have the benefit of self service access 24/7 to call recording and other technical features. The IP3 website is also generating new business and we have seen a steady growth in enquiries unrelated to the Ansaback business. The division now has multiple language IVR messaging and we envisage that this type of specialist service will be a differentiator which will appeal to larger clients.

CallScripter

CallScripter revenues improved and the division grew by 29% compared to the same period last year. As the division has successfully gained critical mass it has been able to absorb overheads and losses have reduced significantly.

The Original Equipment Manufacturer collaboration with Interactive Intelligence has increased their revenue in a number of territories and we maintained our close relationship by attending their USA partner conference in Indianapolis. Feedback from the show was extremely positive, with a number of partners wishing to explore joint collaboration opportunities.

As a result of our relationship with Genesys, CallScripter has been selected as a strategic part of ProtoCall One's G-Cloud solution. ProtoCall are a leading Genesys System Integrator in the United Kingdom. This will be the first Genesys SaaS (Software as a Service) offering in Europe.

We have also seen growth from existing clients, including one which has implemented CallScripter into new contact centres in Australia and the US. 

The market remains challenging but our revitalised partner team have struck new partner deals in the US, which we believe will add momentum over the coming months, continuing the strategy initiated by the Board over two years ago.

CallScripter was also selected by ELoyalty to enrich their own desktop environment with a world class scripting solution supporting both inbound and outbound calling. ELoyalty, a gold certified partner for Cisco in the United States, provides a suite of applications for Cisco UCCE icApplications ™ which extend the functionality and services offered by Cisco as standard.

Our new CallScripter software development has been primarily focused on network cloud solutions. To this end, October's Call Centre Expo saw the launch of a new CallScripter web based diary solution (a much requested item) and a prototype visual editor. This will be part of the CallScripter V5 General Availability release in April 2012. Further web portals are currently being developed that will form the basis of a new cloud based reporting tool.

Ancora Solutions

Following five months of trading close to expectations, December proved to be a very difficult month which had an adverse effect on the division's results. The impact of losing a large archiving and shredding client combined with the continuing weak economy, has led to a significant reduction in specialist relocations, both in terms of enquiries and repeat business.

On a positive note there has been an encouraging pipeline of new tenders and proposals, although the lead time from contact to new account is generally protracted.

Ancora added a new fleet of vehicles which are more fuel efficient and provide tracking to monitor performance and enhanced security for clients. A cardboard compacting system was also introduced which increases our spread of recycling options.

Dividend

The company will not be declaring an interim dividend.

Outlook

The Board is pleased with the Group's progress in the six months to December 2011. This was achieved in challenging business conditions and the Board has no reason to believe that these difficult conditions will not continue into the second half of the year. Nevertheless the Board look forward to reporting further progress and will continue to invest in the businesses of the Group.

Philip Dayer

Chairman

15 February 2012

CONSOLIDATED STATEMENT OF COMPREHENSIVE INCOME

CONSOLIDATED STATEMENT OF FINANCIAL POSITION

CONSOLIDATED STATEMENT OF CASH FLOWS

CONSOLIDATED STATEMENT OF CHANGES IN EQUITY